Kenneth L. Burnett, MBA   /   Memphis, Tennessee

Experience built the foundation.
AI is the next chapter.

Technology executive. Business owner. AI strategist. I connect enterprise-level thinking with the realities of building and running companies—and turn that perspective into systems that work.

Kenneth Burnett at his HOTWORX studio
KENNETH L. BURNETT
Operator's instinct. Architect's discipline.
01 / 04
25+Years spanning technology, operations and business leadership
19Years at ALSAC, the fundraising organization for St. Jude
25%+Improvement in call-center agent productivity from a technology initiative
4HOTWORX studios in a multi-state operating portfolio
01 / The perspective

Technology is most valuable when it changes what a business can do.

My work has always lived where business strategy, operational reality and technology meet.

The discipline of enterprise technology. The perspective of an owner. The possibilities of applied AI.

My career began with business analysis and enterprise systems in healthcare, expanded into solution architecture and technology leadership at ALSAC/St. Jude, and evolved into building businesses across fitness, home services, healthcare and technology.

That combination shapes how I evaluate AI: not by the number of tools in a stack, but by whether a solution saves time, makes better decisions possible and holds up in the real world.

Today, I work across AI agent design, workflow automation, agent-ready digital experiences and the operating models that make emerging technology practical for organizations of all sizes.

View the career story
Organizations & brands across my career
HOTWORX
Rolling Suds
ALSAC / St. Jude
CBI Team
AgentKyros
02 / Applied intelligence

AI initiatives shaped by real operating problems.

Not a collection of prompts. A portfolio of agent systems, automation frameworks and digital products—some operating, some actively being built, others in concept development.

02 / AI OPERATIONSIn development

AIgent99

An executive agent concept for email triage, calendar intelligence, daily briefings and the decisions demanding an operator's attention.

Personal executive intelligence
03 / AI OPERATIONSActive workflow

Liyah Ops

An AI-assisted operations workflow for a multi-location HOTWORX business, designed around team visibility, lead management and consistent studio execution.

Multi-location operations · GoHighLevel
04 / VERTICAL AGENTSSolution design

AgentOps · Legal Ops Agent

An agent-services architecture for document workflows, client communication, intake and business administration, with attention to governance and human oversight.

Agent design · Legal operations
05 / COMMERCE SYSTEMSActive project

You've Been Quoted

A quoting and lead-capture system for Rolling Suds, connecting structured mobile input and Workiz with pricing logic and approval controls.

Workiz · Quoting · Workflow design
06 / CUSTOMER EXPERIENCEActive project

Chef Bean Experience

AI-assisted event-booking and customer communication systems integrating web intake, ticketing and operational notifications.

GoHighLevel · Ticket Tailor
07 / SOCIAL IMPACTConcept & architecture

Nonprofit Agent Network

A managed-agent service model to help resource-constrained nonprofits automate routine work and collaborate through discoverable, interoperable agents.

Nonprofit infrastructure · A2A
08 / NEW PRODUCTSProduct specification

Testimonial Video OS

A QR-to-video workflow designed to simplify collection, captioning, branding, review invitations and distribution of customer testimonials.

Video automation · Franchise marketing
09 / DATA & INSIGHTSResearch & concept

City Intelligence

Exploring ways to connect public decisions, permits, contracts and market signals into valuable local intelligence for businesses and communities.

Data aggregation · Civic intelligence
10 / SPECIALIZED AIArchitecture phase

Healthcare & Service Agents

Designing agent-assisted workflows for healthcare operations, employee communication and service businesses where privacy and accountability matter.

Systems integration · Operational governance

Project status reflects the current development stage. These descriptions do not imply every product is commercially released.

03 / The operator's seat

Beyond advising businesses, I build and run them.

Entrepreneurship is the testing ground that keeps my technology perspective grounded in customer experience, staffing, margins and growth.

HOTWORX

Multi-unit franchise owner

Fitness studios in Collierville, Ithaca, Lake Charles and Houston, with an emphasis on scalable operations and member experience.

↗

Rolling Suds

Co-owner · Collierville–Southaven

A veteran-owned home-services franchise serving the greater Memphis area; a living laboratory for CRM and service automation.

↗
AO

AgentOps & Kensyd Companies

Founder · Technology ventures

AI strategy, digital systems, website production and execution-oriented business consulting built on enterprise experience.

↗
RX

Healthcare Ventures

Founder / partner initiatives

OurHealth Rx and Precision Wound Management: healthcare ventures that bring operational structure to patient-focused services.

CBI Team

Business Broker · Memphis

Applying technology, deal judgment and business ownership experience to help entrepreneurs evaluate their next chapter.

↗
MF

Master Fit Club

Founder · Independent training studio

A fitness business centered on empowering independent trainers to build client relationships and their own practices.

04 / The foundation

A career of business-critical technology, delivered at scale.

Enterprise architecture and operational leadership shaped a philosophy I still use: understand the business first, then build the right system.

2023 — NOW

Kensyd Companies · Founder & Owner

Portfolio leadership across technology, fitness and services. P&L management, multi-state operations, vendor strategy and practical AI-assisted product development.

2004 — 2023

ALSAC / St. Jude · Technology Leadership

Progressive roles spanning Business Analyst, Associate Director of Call Center Technology, Solution Architect and Marketing Technology Advisor. Led cross-functional work for fundraising systems and enterprise functions including Legal, Finance, HR and Compliance.

2001 — 2004

Therapeutix · Senior Director, Business Operations

Responsible for systems strategy and business operations; managed commercial contracts and projects tied to more than $2 million in revenue.

1999 — 2001

Catholic Healthcare West · Business Analyst

Hospital technology transitions and enterprise migration requirements; supported HIPAA and accreditation procedures and improved support processes.

05 / Conversations & ideas

Perspectives worth sharing.

Stories, writing and a commitment to helping other people navigate leadership, technology and entrepreneurship.

Featured interview · April 2025

From enterprise IT to entrepreneurship

A conversation with Voyage Memphis about taking the leap from ALSAC, building a fitness business and lessons learned as a founder.

Read in Voyage Memphis ↗
Featured profile · March 2025

Redefining fitness in Collierville

Bluff City Magazine explores my decision to build a wellness business and the commitment required to sustain it.

Read in Bluff City Magazine ↗
Published author

The Leap

A guide to leaving corporate America to pursue your dream, informed by the personal experience of choosing entrepreneurship over the familiar path.

Explore the book ↗
THE
LEAP
KENNETH L. BURNETT
06 / Beyond the work

Build businesses. Develop people. Leave something better.

Leadership, to me, isn't a title. It's the opportunity to create room for others to grow. That's as true in a boardroom as it is on a youth sports field.

  • MentorshipLongstanding Memphis Grizzlies TEAM Mentor participant, investing in young people's futures.
  • Education leadershipFormer board chair of GRAD Academy, a technology-focused charter school.
  • ServiceU.S. Marine Corps veteran who brings a service-minded approach to team and community leadership.
  • The Next ChapterA podcast initiative about business, health, wealth and impact—conversations that connect experience with what's next.
Work together / Start a conversation

Complex problem. Clear thinking. Let's talk.

Available for select AI strategy conversations, technology advisory opportunities, partnerships and speaking engagements.

Start a conversation